Copywriters make more money over time if they know what the most important metrics are, and how they work together.

The Fizzle show’s recent episode, CEO-ing Your Business: The 3 Metrics that Matter (FS212), got me thinking about what the most important metrics are for a copywriter, following the same framework.

The framework for Fizzle’s top 3 metrics was a funnel, with Reach at the top, Sign Ups in the middle, and Lifetime Value at the bottom.

 

1. Reach

Using Reach out of context: Clickbait…super-enticing headlines (& images) that disappoint because the content behind them doesn’t deliver.

Using Reach well: Qualified Leads. First-contact copy weeds out the people who would not be valuable to the business anyway, and still pulls good numbers.

Copywriters are not so concerned with traffic, but our work has a lot to do with reach. A Facebook ad that is so unappealing that no-one clicks has no “true” reach, no matter how many people have it pop up on their screens. If they ignore it, you haven’t really “reached” them.

Reach, for a copywriter, is the number of people who read your key page. This means they have just clicked an ad, a social post, or a headline, which are all examples of tippy-top-level copy.

You’ll need the other metrics to determine if your “reaching copy” is pulling in qualified leads or dead-end viewers.

 

2. Conversions (Sign Ups)

Using Conversions out of context: “Salesiness”… short term sales tactics that coerce or pressure people to convert, but that gives them big “buyer’s remorse”.

Using Conversions well: Qualified (Happy) Customers. Communicate the product’s value, address objections, and give people what their “logical” brain needs to justify doing what the “emotional” brain wants – buy.

Short-term thinking leads to short-term businesses. If you use every “dirty” trick in the book, you will get more sales today, but the next level – stickiness – will suffer. There are many brands I will never buy from again because I feel even a little bit used or manipulated. A business operating that way can still work, but they have to work that much harder for every sale as they continue into the future.

 

3. Stickiness (Lifetime Value)

Using Stickiness out of context: Empty Pipeline. If you forget about the first two levels and focus only on customer retention, your “sales pipeline” will run dry, and you’ll find yourself in a tricky position.

Using Stickiness well: Exponential Momentum.

By watching and improving Reach and Conversions in context, Stickiness becomes the final touch that turns a project into a thriving business.

If people you “reached” were delighted by what they found behind your headline, and people you “converted” felt invited and never deceived, the people who “stick” will become your new sales force.

Copy that nurtures existing customers and occasionally sells them new awesome things is the copy that belongs to the bottom of the funnel, and it has the potential to turn ever customer into 3, 5, 10 more customers over time, and every sale into 3, 5, 10 more sales.

 


 

The Daddy Metric: Hours in Training

This metric should come first.

It should always come first. Every day

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‘Til tomorrow,

– James “Self-Made Copywriter” Mathison